GoPro Consultants

EUS & DSS

Fulfill All Your Business Needs

In this ever-evolving, fast-paced business world, your company’s IT equipment must operate with maximum efficiency and uptime as this allows you to manage your business. Your employees’ time is precious. It should be concentrated on the core operations of your business instead of being focused on IT-related issues.

At GoPro IT Consultants, we provide IT end user support and desktop support services services to help your employees understand and use business systems according to company needs and demands.

End User Support (EUS)

GoPro IT Consultants engineers are fully proficient in providing direct first-level support for your employees. Our end user support analyst teams help your employees get back to business without spending precious seconds on technology-related issues. 

Our end user support procedures are designed while keeping your changing business needs at the forefront and provided by only the best and most qualified trained and certified it end user support employees. 

We created this end user support model for companies like yours while offering flexibility on how, where, and when you need us. GoPro IT Consultants can add capacity to your existing service desk or provide the whole team for you.

GoPro Consultants provide IT end user support and desktop support services services to help your employees understand and use business systems according to company needs and demands.

Desktop Support Services (DSS)

GoPro IT Consultant’s desktop support and desktop deployment teams deal with company equipment and end users. Our service includes providing limited technical support and guidance, usually provided remotely. 

Our desktop support technician team diagnoses and fixes any software-related issues on an employee’s computer, company networks, printers, and phones. With GoPro IT Consultants, expect nothing less than reliable managed IT desktop deployment and desktop support services for your medium to large business needs irrespective of your geographical location.

GoPro Consultants provide IT end user support and desktop support services services to help your employees understand and use business systems according to company needs and demands.

Roles and responsibilities we provide are

  • Dedicated technicians (No Tiered) for Help Desk purposes
  • Secure remote support capabilities
  • Quick on-site conversion
  • Tier 1 vendor certifications for sales and support
  • 4-hour response times with 24*7 capabilities

Key services include

  • Network problems
  • Setting up and fixing printers
  • Assisting with in-house support applications
  • Asset tracking
  • Managed services for desktops
  • Workstation issues
  • Installing hardware and software
  • Configuring and rebuilding systems

Main Features of End User Support

  • Remote Global Coverage

It doesn’t matter where in the world your business operates. GoPro IT Consultants provides it end user support global coverage with clients in more than 50 countries. Our technicians will provide remote support with ease to keep your business running.

  • On-Site Help

With a presence in over 50 countries, GoPro IT Consultants also provides on-site help. You decide when you need us, and our dedicated team will be there to fulfill your needs.

  • Full Help Desk Teams

Whether you want to fill your help desk capacity with a few of our technicians or require a complete team (remotely or on-site) for sales and support services for your customers, we’re here to serve every need.

Main Features of Desktop Support Services

  • Business desktop deployment

Providing on-site and remote desktop services deployment to ensure your business systems and components are ready for use.

  • Break-fix

Repairing or replacing end user systems according to your business needs. This includes maintaining servers, storage, networking, POS hardware, and printers.

  • Power bi desktop deployment

Power bi desktop deployment lets your employees build queries, reports, and models to help connect, transform, and visualize data. Maintain business data seamlessly without any problems.

Frequently Asked Questions (FAQs)

What is a desktop deployment technician?

A desktop deployment technician deploys systems to end users in the company. This may also include corporate intranet setup, software installation, and VPN deployment.

What is support deployment?

IT desktop support deployment educates and supports programs that assist employees in deploying commands on IT systems. It also includes regular checkups of desktop and PC environments to ensure uninterrupted performance on all business levels and departments.

What is the desktop deployment process?

The desktop deployment process encapsulates installation, reinstallation, or up gradation of the OS with automated installation of applications and migration of user data to increase the level of efficiency of end users.

What is the difference between release and deploy?

Release means making something available for purchase, while deploy means making systems active or start working.

What does an end user support analyst do?

An end user support analyst provides help to system users by responding to client queries, solving technical issues, and maintaining a company’s network, computer, and software peripherals.

What are the steps involved in an end user support?

This process includes assisting employees through problems, training them to install software packages, and responding to their queries about network systems. Our engineers also answer hardware and printing queries and report software program bugs encountered by system users.

Address

Unit 9105, 141 Access House Morden Road, Mitcham, Surrey, England, CR4 4DG, United Kingdom

Phone

+44 203 3868 3988

eMail

sales@goproconsultant.com

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