Managed IT Service (MSP) Packages

Every business is different. Choose the level of support that fits your operations today — and upgrade anytime as you grow

At GoPro IT Consultants Ltd, we provide reliable, fast, and business-focused IT support for UK companies.
From startups to growing enterprises, our Managed IT Services keep your systems stable, secure, and efficient — so you can focus on running your business, not fixing tech problems.

We offer four flexible MSP packages, designed to match different business sizes, needs, and budgets.

Why Choose GoPro IT Consultants?

We don’t just react — we prevent problems.

UK-focused MSP – built around real UK business needs

Proactive monitoring – fix issues before they cost you money

Clear communication – no jargon, no nonsense

Scalable plans – upgrade as your business grows

Our MSP Packages

Basic Support Package

£99 / month

Best for small businesses and startups with simple IT requirements.

Includes:

Up to 20 support tickets / month

Email support only

24-hour response time

Basic troubleshooting (passwords, user issues, minor software problems)

Ideal if you just need affordable, occasional IT help.

Essential Support Package

£199 / month

For growing businesses that need faster support and basic system monitoring.

Includes:

Up to 50 support tickets / month

Email & phone support

Proactive system monitoring

16-hour response time

Product licensing management (up to 3 tools/apps)

Best for teams that rely on IT daily and want issues fixed before they escalate.

Premium Support Package

£399 / month

For established businesses that need serious, ongoing IT management.

Includes:

Up to 100 support tickets / month

24/7 phone support

Advanced troubleshooting (network, hardware, software)

8-hour response time

Product licensing (up to 5 systems)

Regular IT business reviews

Designed for companies that can’t afford downtime.

Enterprise Support Package

£699 / month

For organisations that require full, hands-on IT management.

Includes:

Unlimited tickets

24/7 phone, email & remote support

Full infrastructure management (cloud, network, devices)

2-hour response time

Complete product licensing management

Dedicated account manager

Monthly strategic IT reviews

Built for businesses that treat IT as a core operational system.

Contact & Get a Quote

Core Services Included

IT Support & Ticketing
Fast issue resolution through a structured support system.

24/7 System Monitoring
We detect failures, security risks, and performance problems early.

Product Licensing Management
We handle renewals, compliance, and usage tracking.

Security & Backup
Protection against data loss, ransomware, and system failures.

Industries We Serve

 Professional Services

Healthcare & Clinics

Retail & E-commerce

Education

Startups & SMEs

How Our Process Works

  1. Onboarding
    Full IT audit, network mapping, system assessment.

  2. Integration
    Monitoring tools, ticket system, and security setup.

  3. Ongoing Support
    Daily monitoring and active support.

  4. Continuous Improvement
    We recommend upgrades and optimisations regularly.

Service Level Agreements (SLA)

Package Response Time Priority Handling
Basic
24 hours
Standard
Essential
16 hours
Standard +high
Premium
8 hours
All priorties
Enterprise
2 hours
Urgent/High

Call Now for a Free Consultation!

Frequently Asked Questions (FAQs)

Can we switch packages later?


Yes. All plans are flexible and upgradeable.

Do you provide on-site support?

Yes — available for Premium and Enterprise.

Do we get Reports?

Yes — monthly performance and system health reports are included.

What’s included in your Managed Services pricing?

Our pricing covers essential IT support like 24/7 monitoring, helpdesk support (both remote and onsite), security updates, and regular system maintenance — everything you need to keep things running smoothly.

How do you decide which plan is right for me?

We start by understanding your current IT setup — things like how many users you have, what devices are in play, and your specific goals. From there, we recommend the plan that best fits your needs and budget.

Are there any extra fees?

The price listed covers standard support. If you need special projects or large system upgrades, we’ll let you know about any additional costs before moving forward.

How do service levels and response times work?

Each plan has clear response times. Higher-tier plans get faster support. We outline everything in your service agreement, so you know exactly what to expect.

Can I adjust my plan later?

Absolutely! If your needs change, you can upgrade or tweak your plan. We’ll review your current setup and recommend adjustments that make sense.

More Services

Address

Unit 9105, 141 Access House Morden Road, Mitcham, Surrey, England, CR4 4DG, United Kingdom

Phone

+44 203 3868 3988

eMail

sales@goproconsultant.com