Vetted onsite engineers on 4-hour, SBD or NBD response, booked per ticket
When your client’s site needs hands on hardware, we send a vetted engineer from our network of 4,200+, brief them on your task and send you a report with photos within 24 hours.
Break/fix and parts swaps, hardware installs, smart hands under your NOC’s instructions, cabling and patching, site checks at unmanned (dark) sites, and engineer onboarding or training visits for your own programmes. See also break/fix subcontracting and smart hands and data centre support.
Per ticket (with a minimum first period), extra hours, or day rates for longer work. Rates depend on country and response tier; ask for the partner rate card through Become a Partner. Engineers can attend under your brand: see white label IT field services and our global coverage.
Within 4 hours in major cities, the same or next business day elsewhere, depending on the tier you book.
Yes. Most dispatches are hands-and-eyes work guided by your NOC or MSP by phone or Teams.
We can collect, carry and return parts to your instructions; parts are supplied by you or your vendor.
Photos, serial numbers, work done, time on site and anything still outstanding, within 24 hours.
No. Start with one pilot ticket.
