Data Retention Policy
Last updated: 9 November 2026
This policy sets out how long GoPro Consultants Ltd, trading as GoPro IT Consultants, keeps personal data. When a period ends, we delete or anonymise the data unless a legal hold, dispute or legal duty means we must keep it longer.
| Record | How long we keep it | Reason |
|---|---|---|
| Website contact and query forms, and related emails | 24 months after the last contact, unless it becomes a client relationship | Follow-up and enquiry history |
| Partner enquiries and download requests | 24 months after the last contact | Follow-up and business development |
| Applications from people we don’t take on | 12 months after the decision | Questions about the application, and possible claims |
| Engineers in our active network | While active, then 24 months after their last job or contact | Matching engineers to work |
| Optional disability and medical answers | Until consent is withdrawn or the person leaves the network, whichever is first | Support and site safety |
| Engineer invoices and financial records | 6 years from the end of the financial year they relate to | Tax and accounting duties |
| Client contracts and service records | 6 years after the contract ends | Time limit for contract claims |
| Site visit reports, photos and signatures | 6 years after the work, or as the client contract requires | Evidence of the work and possible claims |
| Rights requests and complaints | 3 years after closure | Showing how we handled them |
| Personal data breach records | 6 years | Accountability |
| Marketing opt-outs | As long as needed to keep honouring the opt-out | Keeping people off marketing lists |
| Website analytics (only if you accept analytics cookies) | No longer than 14 months, under the data retention setting in our Google Analytics account | Understanding website use |
How we apply this policy
We review stored records at least once a year and delete what has passed its period, including form entries, uploaded files, signatures and email attachments. Copies in backups are deleted when those backups are replaced or removed, and we don’t restore deleted records from a backup except to recover from a technical failure. When we act only as a client’s processor, we follow the client’s instructions on retention.
Questions can go to sales@goproconsultant.com.
